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Current Training Opportunities


Call Processing Incidents Involving Veterans with PTSD


Alexandria Emergency Communications

3600 Wheeler Avenue

Alexandria, VA 22304         05/01/2019       07:30-16:30

Course: This course provides information regarding the challenges returning military veterans are facing; and to prepare telecommunicators for the possibility of interaction with veterans in crisis particularly those suffering from Post-Traumatic Stress Disorder (PTSD) or Traumatic Brain Injury (TBI).


Course concepts:

Primary challenges faced by returning veterans

  • Understand Traumatic Brain Injury

  • Identify symptoms of Post-Traumatic Stress Disorder

  • Recognize suicide risk

  • Suicidal ideation comments/statements

  • Interaction techniques with veterans in crisis

  • Understand veterans treatment court programs


    Course Cost : None. Agencies are responsible for travel and personnel costs.


    Notes : Each agency may send three individuals.


    Registration/Contact :

                         John Korman, 571-350-1764 or


                      Provide the registrant’s name and email address for the course roster.