photo of Shrout Cynthia A. Bird Shrout RPL(Secretary) is the Assistant Director, 9-1-1 Dispatch Operations Bureau for the Fairfax County Department of Public Safety Communications, responsible for a staff of 159 employees. She began her career in 1986 as a call taker. Since then she has been promoted through the agency to the positions of Assistant Supervisor, Supervisor, Training and Career Development Coordinator, Operations Chief/9-1-1, and currently, the Assistant Director, 9-1-1 Dispatch Operations Bureau. She has been an active member of APCO since 2006, member of the membership committee for two years, and a member of the nominating committee for four (4) years, and was on the committee that developed the Virginia APCO TERT program. She has served as Secretary of the Virginia Chapter of APCO for 6 years. In 2005 the Department of Public Safety Communications (DPSC), previously known as the Public Safety Communications Center, became its own agency. In 2009, DPSC underwent a huge change and transition to a new center that housed local and state assets in a joint collaboration to better facilitate communications and service to the citizens that live within and those that traverse the county. As a primary member of the transition team for the move, "Cyndi" and her colleagues worked extremely hard to ensure that all members of the agency both operationally and in support roles were prepared for this new challenge and were trained to make the change with minimal impacts. Due to the success of this seamless transition, she along with the other members of the transition team received the Director's Commendation.