Cynthia A. Bird Shrout RPL(Secretary)
is the Assistant
Director, 9-1-1 Dispatch Operations Bureau for the Fairfax County Department
of Public Safety Communications, responsible for a staff of 159 employees.
She began her career in 1986 as a call taker. Since then she has been promoted
through the agency to the positions of Assistant Supervisor, Supervisor,
Training and Career Development Coordinator, Operations Chief/9-1-1, and
currently, the Assistant Director, 9-1-1 Dispatch Operations Bureau. She
has been an active member of APCO since 2006, member of the membership committee
for two years, and a member of the nominating committee for four (4) years,
and was on the committee that developed the Virginia APCO TERT program. She has
served as Secretary of the Virginia Chapter of APCO for 6 years. In 2005 the
Department of Public Safety Communications (DPSC), previously known as the
Public Safety Communications Center, became its own agency. In 2009, DPSC
underwent a huge change and transition to a new center that housed local
and state assets in a joint collaboration to better facilitate communications
and service to the citizens that live within and those that traverse the county.
As a primary member of the transition team for the move, "Cyndi" and her
colleagues worked extremely hard to ensure that all members of the agency
both operationally and in support roles were prepared for this new challenge
and were trained to make the change with minimal impacts. Due to the success
of this seamless transition, she along with the other members of the transition
team received the Director's Commendation.