Phil Heins, is the retired Director of the Hanover County
Emergency Communications Department. A life-long resident of the County, he began
his career is public safety in 1969 as a volunteer firefighter. He was hired by
the Sheriff's Office in 1976 as a Communications Officer and was promoted to a
Shift Supervisor in 1978. After serving in this capacity for several years, he
was promoted to Director of Communications in 1983 and has served in that capacity
ever since. Phil was the County's Project Manager for the purchase and installation
of the Trunked Radio System and Enhanced 911 System. He also wrote the specifications
for the CAD system that is currently in use, and has been very active in the purchase
of other various radio and automation equipment. Phil served on the original committee
that developed the Dispatcher Certification Program for the Commonwealth of Virginia and
been a Department of Criminal Services Instructor. He is a Past President of the Virginia
Chapter of the National Emergency Number Association (NENA) and a Past President of
Virginia APCO. He serves as an active member of both NENA and APCO. Phil is a lifetime
member of the Hanover Courthouse Volunteer Fire Company where he served for 29 years.
During his tenure with the fire company he served as Chief, Assistant Chief, Captain,
and President. He was also very active in the Hanover County Association of Volunteer
Fire Companies, where he held the position of Vice President for a number of years.
Through his and his staff’s efforts, the Emergency Communications Department has grown
into an efficient and professional organization that provides the citizens of the County
as well as the various user agencies with a very high level of service. Phil is married
to the former Rita Acors and they live in the Hanover Courthouse area with their two
daughters, Kelley and Ashleigh. He retired June 1, 2011.