Phil Heins, is the retired Director of the Hanover County Emergency Communications Department. A life-long resident of the County, he began his career is public safety in 1969 as a volunteer firefighter. He was hired by the Sheriff's Office in 1976 as a Communications Officer and was promoted to a Shift Supervisor in 1978. After serving in this capacity for several years, he was promoted to Director of Communications in 1983 and has served in that capacity ever since. Phil was the County's Project Manager for the purchase and installation of the Trunked Radio System and Enhanced 911 System. He also wrote the specifications for the CAD system that is currently in use, and has been very active in the purchase of other various radio and automation equipment. Phil served on the original committee that developed the Dispatcher Certification Program for the Commonwealth of Virginia and been a Department of Criminal Services Instructor. He is a Past President of the Virginia Chapter of the National Emergency Number Association (NENA) and a Past President of Virginia APCO. He serves as an active member of both NENA and APCO. Phil is a lifetime member of the Hanover Courthouse Volunteer Fire Company where he served for 29 years. During his tenure with the fire company he served as Chief, Assistant Chief, Captain, and President. He was also very active in the Hanover County Association of Volunteer Fire Companies, where he held the position of Vice President for a number of years. Through his and his staff’s efforts, the Emergency Communications Department has grown into an efficient and professional organization that provides the citizens of the County as well as the various user agencies with a very high level of service. Phil is married to the former Rita Acors and they live in the Hanover Courthouse area with their two daughters, Kelley and Ashleigh. He retired June 1, 2011.